Who is Eligible?

Mercer County TRADE (Transportation Resources to Aid the Disadvantaged and Elderly) provides transportation services to Mercer County residents who are:

1. Senior citizens (60 years old or older)
2. Living with disabilities
3. Open to the public in rural areas: Robbinsville, Hopewell, and Pennington

ALL TRIPS ARE GROUPED INTO THE FOLLOWING CATEGORIES:

1. SUBSCRIPTION: trips to employment, dialysis, nutrition sites, rehabilitation sites, radiation, etc., that are provided on an ongoing basis.
2. DEMAND RESPONSE: trips to doctors’ appointments, out-patient clinics, beauty parlors, or shopping that are provided on an as-needed basis. Please schedule these two weeks in advance.

How do I schedule a reservation?

1. Call 609-530-1971, Monday through Friday, 7:00 a.m. to 5:00 p.m., up to 14 days prior to the date of your scheduled appointment.
2. Demand Response appointment times are available from 9:00 a.m. to 4:00 p.m. as space is available.
3. For residents who are speech-impaired or hearing-impaired, you may access the New Jersey Relay service by dialing 711.

You must provide the reservations staff with the appointment time and date, your destination’s address and phone number, and return ride information.

Please inform TRADE if you require a lift-equipped vehicle or if special mobility assistance is required. If you need the assistance of another individual, inform the reservations staff so that seating will be available.

NOTE: TRADE drivers are not allowed to take a mobility device up or down more than one step without the assistance of at least one other able-bodied person.

How do I register for TRADE?

You can register over the phone when you call to make your first appointment at 609-530-1971.

Identify yourself and whether you have registered with TRADE. If you are not registered, please be prepared to provide the intake operator with the following information:

• Name and address
• Home telephone number
• Date of birth
• Emergency contact person with telephone number
• Mobility devices used (manual or motorized wheelchair or scooter, walker. cane, crutches, etc.)
• We provide you with the opportunity to register to vote.

NOTE: ALL INFORMATION IS KEPT STRICTLY CONFIDENTIAL.

When should I be ready for pick up?

We ask every passenger to be ready for pick up one hour before your scheduled appointment. Passengers who reside in multi-unit dwellings must wait in the lobby. Our drivers have full passenger schedules. Consequently, they must not wait more than 5 minutes for you.

Please be on time!

Will the driver wait or remain with me at the appointment?

TRADE drivers cannot wait with you. When making your reservation, you must provide TRADE with accurate information regarding your return time.

Is there a fee for TRADE service?

There is no fee; however, a voluntary donation of $1 is suggested.

What if my appointment is cancelled?

Promptly notify TRADE of your cancellation by calling 609-530-1971. Dispatchers are in radio contact with drivers. Please remember to call. A wasted trip costs taxpayers' money and denies service to other potential passengers.

Who do I call if I have a comment regarding TRADE?

TRADE is very interested in your view of our service. If you wish to compliment us on the service received or notify us of problems, call us at 609-530-1971 between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday. Please provide as much information as possible for us to follow up and/or take the appropriate action. The information you provide will be kept confidential.

What are my responsibilities as a passenger?

• Be ready one hour prior to your appointment time.
• Customers who reside in a high-rise must be waiting in the lobby.
• Please be on time! The driver will not wait in excess of five minutes.
• Wait for driver assistance – do not board the vehicle alone.
• Seat belts must be utilized!
• Do not stand, change seats, or move about the vehicle when it is in motion.
• Be courteous to other passengers and driver. Disruptive behavior will not be tolerated.
• Have possession of and secure carry on items.
• Shoppers – There is a 3-bag limit!
• Eating, drinking, and smoking are not permitted on the vehicle
• No food and/or drink from nutrition sites are permitted.
• Keep vehicles clean – do not litter!
• In case of an accident, follow directions from the driver and stay calm.
• Notify driver of incident or illness of self or others.

REMINDER: YOU MUST CALL OUR OFFICE TO CANCEL YOUR RIDE at 609-530-1971.

What happens in bad weather, snow or ice?

Severe weather conditions may force service cancellations when safety can be affected. For Information about TRADE during severe weather conditions, TRADE will send a mass notification regarding any cancellations or changes to our services.