Donna Giovannetti, Division Chief
|Mail:||640 S. Broad St. Trenton, NJ 08650-0068|
|P.O. Box 8068|
As an arm of the Attorney General’s Office, Consumer Affairs is empowered to enforce N.J.S.A. 56:8-1 et seq. (The Consumer Fraud Act). All staff members are trained, tested and have passed all courses required by the Attorney General's Office and are certified.
The Mercer County office handles complaints from individual consumers against local businesses. It protects Mercer County consumers from fraudulent and unconscionable business practices and provides consumer counseling and complaint resolution services to approximately 375,000 Mercer County residents. While its jurisdiction is most Mercer County businesses, it provides a referral service to assist all Mercer County consumers. Consumer Education is a priority in this office.
The Consumer Affairs Office cannot:
- Act as a lawyer or handle a complaint when a lawyer is involved.
- Recommend a business, product or service.
- Investigate or resolve complaints from consumers against other consumers.
- Take action if a complaint has involved court action or a court decision.
In contrast to the Better Business Bureau, which charges a fee for consumers to file a complaint and has no legal authority or power, the Mercer County Division of Consumer Affairs never charges a fee for any service rendered to consumers.